"It is my good fortune to have my faculty office at Lawrence University located directly across the street from Heid Music in Appleton, WI. This means that first-rate instrument repair service and access to necessary equipment and supplies for performance and teaching are readily available to me each day. For over thirty years, my students at Lawrence University and I have benefited from the expert instrument repair and customer service at Heid Music, and many of the graduates of Lawrence’s Conservatory of Music continue to send their instruments to the excellent repair technicians at Heid Music long after they graduate from Lawrence.
Sean (Wardall) and the customer service staff at Heid Music demonstrate a commitment to providing musicians with the equipment they need to perform and teach at the highest level. While not all performers and teachers are fortunate enough to have Heid Music located directly across the street from where they work, Heid Music’s five locations can readily provide this same high level of service and support to performers, teachers, and schools throughout the state."
Professor of Saxophone | Lawrence University Conservatory of Music | Appleton, WI
"Heid represents the best in a community-focused music store. They have excellent customer service, and have gone above and beyond the call to help me and the non-profit music organizations I service. They have a huge variety of high quality products and friendly and knowledgeable staff. I've told everyone I know in the music world to check them out!"
Music Director | Girls Rock Camp Madison
Board of Directors Member | Madison Area Music Association
"As a music teacher in the Appleton Area School District I recognize and applaud Heid Music’s commitment to support strong music programs in our area schools.
Throughout the years of my teaching career I’ve witnessed firsthand your consistent and generous involvement with school music programs. Your business is unrivaled in supporting every aspect of music education and your staff displays impressive professionalism and a personal touch along with superior product knowledge and customer service.
My recent interaction with your store was especially remarkable. Having received a grant to purchase new keyboards for the AASD Exploratory Music classes, I had a chance to work with the piano department. Through this generous deal, the quality and quantity of the keyboards purchased far exceeded expectations. My students and I are very grateful to everyone at Heid Music for being staunch supporters of the music programs in our schools."
Jane M. Klein
James Madison Middle School | Appleton, WI
"As a music educator, it has become increasingly important to me to have a “go to” place for services, advice, support and supplies. The local music store is no longer just a place to buy goods, but has actually become an extension of our educational endeavors, both regionally and globally. Heid’s staff helps me to fill the gaps in my own knowledge – both educationally and within the industry. What a joy it is to go into any one of the stores knowing that the person behind the counter is a knowledgeable educator and musician. Heid Music is an extension of my team.
As the coordinator of several local events and festivals, I have come to depend on the creative and helpful staff at Heid Music. These individuals not only provide any kind of service where needed, but also take great pride in helping to creatively shape the event(s) into outstanding and unique offerings within our region.
I feel very lucky and privileged to have an organization such as Heid Music here in the state – with regional locations that assure support regardless of where my professional activity takes me in Wisconsin. I’ve lived in many cities with great music stores. Heid Music is certainly a great store, but this is different. Heid is not just a store. It is not just retail. It is a RESOURCE."
Dr. Alison Shaw
Associate Professor/Percussion | University of Wisconsin-Oshkosh
Solo Percussion Artist | Principal Timpanist-Oshkosh Symphony
Principal Timpanist | Brass Band of Battle Creek
“I wanted to let you know what a great job your store did in measuring all my Howard-Suamico students for stringed instruments. It was SO nice not to have students placed in the wrong size instruments. Quite a change from years past when some of your now former competitors would set students up with instruments and we would end up spending weeks straightening it out. The store has also done a great job in filling book orders. I could not be happier with the service and continue to recommend Heid Music as the number one store for all things orchestral. Thank you for providing such a great service to our community.”
Director of Orchestras | Howard-Suamico School District
Green Bay, WI