Policies and Procedures
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Heid Music Return Policy
Our utmost priority is your satisfaction with your purchase. Should you find any new product unsatisfactory, you have the option to return it within a reasonable timeframe from the shipping date (typically 7-14 days). You can choose a refund of the purchase price, an in-house credit, or exchange it for an alternative product. For items that qualified for free shipping, the shipping cost will be deducted from the credit or refund amount. Your contentment remains our top concern.
Holiday Returns: Purchases made from 11/11/2024 through 12/31/2024 are eligible for return or exchange until 1/15/2025 (must be like-new condition in original packaging, same category exclusions apply, 20% restocking fee applicable for special order items)
- All returns must be accompanied by a valid receipt or order #.
- Return Period
- 7 days for serialized product: Band Instruments, Guitars, Bass Guitars, Folk Instruments, Amplifiers, Speakers, PA Systems, microphones, Drums, Orchestra Instruments, Acoustic and Digital Pianos, and Keyboards.
- 14 days for accessories
- Online orders are calculated from the date the customer receives the order.
- Merchandise must be in like new condition in original packaging, with owner's manuals and accessories unused.
- Reeds (unless sealed in original box)
- Opened Software
- Airboards, Recorders, Tin Whistles, Jaw Harps, Nose Flutes, Harmonicas, Kazoos, In Ear Monitors (items not able to be fully sanitized)
- Clearance items, Red Tag items, and Consignment Sales
- Gift Cards
- Special Orders
- WSMA Solo & Ensemble Music
- Repair Parts
- Clothing (Hats, Shirts, Gloves, or Shoes)
Cancelled special orders and layaways are subject to a 20% restocking fee.
- Refunds will be given in the form of original payment or store credit.
- Cash refunds over $50 will be in the form of a company check mailed to the customer’s home address.
- Payments by check will be refunded in the form of a company check 14 days after the original purchase mailed from the corporate office to the customer’s home address.
- Purchases made with credit card need to be refunded to the same credit card used at the time of purchase.
- Gift purchases made from November 1st to December 24th will be accepted until January 15th.
Return Policy
On HeidMusic.com, we keep it simple: If you are dissatisfied with your order, call us at (920)-734-1969 or email Info@HeidMusic.com within 14 days of receiving your merchandise to advise us of the issue you have. If you do not contact Heid Music regarding your merchandise issue within 14 days, the order will not be able to be returned.
If you think a product you received is defective, please call us at (920)-734-1969 within 14 days of receiving your merchandise, and we will attempt to address any concerns you have.
- The return process always begins with a call to Heid Music at (920)-734-1969 or an email to Info@HeidMusic.com. You will be responsible for all shipping and packing costs associated with returning any Heid Music merchandise. The Heid Music merchandise shall, at a minimum, be shipped in the same manner and condition in which it was shipped to you. If the merchandise is damaged during return shipping, you will be responsible for the damaged item. Heid Music will not accept damaged merchandise.
- All items returned must be returned in the condition they were sold in. All included accessories, manuals, and software must be returned unused. Incomplete returns may be denied and are subject to a re-stocking fee.
If your shipment appears to be damaged, please snap a picture of the unopened package where damage has occurred. Then open and inspect your order carefully. If your ordered product is damaged in any way, contact Heid Music immediately at (920)-734-1969.
If you have any return-related questions, please call us at (920)-734-1969 or email Info@HeidMusic.com.
Heid Music reserves the right to amend this return policy at any time and to deny the return of any item for any reason.
Updated August 8, 2023.
Heid Music Price Match Policy
Please review the following guidelines for our price match policy:
- The product in question must be the exact model number and include all manufacturer-supplied accessories.
- The product must be in stock for immediate purchase, such as physically being able to be added to the cart on a web order with confirmed stock. The price must be listed and valid at the time of the match.
- The company selling the product must be a verified, authorized dealer, not a resale shop, independent seller or other.
- All pricing must be in U.S. Dollars.
- The product must be factory new. Not used, refurbished, floor model, clearance, etc.
- If trying to price match a bundled good, the bundle must have all the exact same items for the price to be matched.
- Price matches cannot be combined with any Heid Music specials including, but not limited to: coupons, Heid Bucks, financing or rent credit.
- Exclusions: Pricing due to typographical errors, competitor lightning sales (including Amazon Prime), loyalty cards, gift card offers, free items, rebates or mail-in offers.
- Competitor’s coupons are accepted on a case-by-case basis.
- Competitor shipping rates will be calculated into the overall matched price. For example, if competitor charges $25 for shipping and the shipping at Heid Music is free, $25 will be added to the selling price to calculate the price match. We match the total overall price.
- Heid Music can decline any price match request for any reason.
- Services, warranties and taxes are not eligible for a price match.
- Heid Music reserves the right to limit quantities on price-match products, especially if the other retailer has a set limit.
Promotion/Coupon Disclaimers
Coupons
Coupons offered by Heid Music have no cash value and cannot be redeemed for cash in excess of ticket value. Coupons are good for one-time use and only one coupon is allowed per customer, per transaction.
Coupon Codes
Not valid with other discounts or institutional purchases, special orders or previous transactions.
Excludes method & contest music, bundles, keyboards, imports, clearance, consignments, gift cards, lessons, repairs, rentals, select band instruments and keyboards.
Other exclusions may apply.
Free Shipping Policy
- Free Shipping available on most orders over $49
- Free shipping available only in the continental 48 states. Orders shipped to Alaska, Hawaii and Puerto Rico do not qualify.
- Free shipping to APO or FPO addresses is via the United States Postal Service.
- Delivery times typically range from 2-7 days, depending on the destination.
- Oversized items or heavier items are excluded from free shipping. This includes Amps, Drum sets, Keyboards, Keyboard Bundles, Pianos, Cellos, Harps and Upright Basses.
- If an item is returned, the cost of shipping is deducted from any refund or credit.
- Free shipping may not be combined with other offers or discounts.
Heid Music Privacy Policy
Updated 5/27/25
Thank you for shopping online with Heid Music at HeidMusic.com! Shopping for musical instruments and accessories online should be fun and free from worry. At Heid Music, we are fully committed to providing you with an exceptional shopping experience. We have always been committed to protecting your privacy online. The following document outlines what information we collect and how it is used to make your relationship with HeidMusic.com as rewarding as possible. If you have any questions or concerns, please call us at (920)-734-1969.
What information does Heid Music collect online?
Heid Music collects your information to improve your online music retail experience. This helps us personalize your interactions, process transactions, and better serve your needs.
What kind of information do I voluntarily submit?
When you make a purchase, enter a contest, sign up for emails, or register with HeidMusic.com, you voluntarily provide us with personal information. This may include your name, address, phone number, email address, payment details, and billing address. You may opt out of emails or ask to have your information removed from our system at any time by contacting us in writing.
We may also record phone conversations for training, analyze your interactions with our website such as device info, IP address, and pages viewed, and use tools like Google Analytics to assess how our website is used. Cookies are used to enhance and personalize your browsing experience. Any information submitted via email or contact forms may be used to provide services and improve communication. We may track email interactions such as opens and clicks as well. Finally, we may collect data for fraud prevention and to improve our website accessibility and performance
Communication
We value your privacy and the information you consent to share in relation to our SMS and email marketing service. We use this information to send you text and email notifications (for your order, including educational and maintenance content, product information, tips, tricks and request for reviews from us). By consenting to commercial text messages in Heid Music’s SMS and email marketing in the checkout and initializing a purchase or subscribing via our subscription tools (such as a form or with a question within a SMS or email message), you agree to receive additional recurring commercial text and email notifications in relation to your order, including without limitation text or email marketing offers and transactional texts, such as product information and offers and requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our tool stores responses, purchase information, and links clicked to better personalize content we send. This information is used to determine when to send educational, product experience, and product recommendation messages via SMS or email. No mobile or email information will be shared with third parties/affiliates for marketing/promotional purposes.
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Does Heid Music share my information with third parties?
Not at this time, but we reserve the right to do so in the future. If you do not wish for your information to be shared with third parties, you must notify us in writing at Info@HeidMusic.com.
What happens when I click a link that takes me away from HeidMusic.com?
To provide a complete musical resource, we may offer links to outside websites. We do our best to ensure these are reputable, but we are not responsible for their practices or content. Please review their privacy policies separately.
Will the HeidMusic.com Privacy Policy ever change?
Yes. We reserve the right to update this policy at any time. Changes will be posted on our website.
Consent, concerns, and contact
By using HeidMusic.com, you consent to our Privacy Policy and Terms of Use. If you have concerns, please contact us by calling (920)-734-1969 or emailing Info@HeidMusic.com.
HEIDMUSIC.COM TERMS OF USE
Updated 5/27/25
HeidMusic.com (the "Site" or “HeidMusic.com”) is owned and operated by Heid Music Co. Heid Music Co. ("Heid Music" or "we") grant you permission to use the Site within the guidelines of the HeidMusic.com Terms of Use. By accepting the terms of use for this website, you agree to be bound by the conditions contained herein. If you do not agree with or understand these conditions, you are not authorized to access or otherwise use the site and you will not be authorized to have access to or make purchases from same.
Site Usage
By agreeing to the Terms of Use, Heid Music grants you a limited license to view non-restricted media on the Site. You agree not to access or use the Site in any manner that is unlawful or prohibited by the Terms of Use or by any other state and/or federal law. Heid Music reserves the right to revoke your access, or suspend your use of the Site, or any portion thereof, at any time, with or without notice and for any reason.
Site Guidelines
Heid Music Co. will not tolerate the use of the Site to propagate materials deemed obscene, ethnically offensive, pornographic, hateful, or knowingly harmful to anyone, especially children. In addition, providing falsified information knowingly to the Site is strictly prohibited. Certain areas of HeidMusic.com are protected and/or limited access in nature. Attempting to grant unauthorized access to said areas is prohibited. Heid Music Co. reserves the right to remove any material from the Site at any point in time for whatever reason.
Content Restrictions
With the exception of public domain content, all content provided on HeidMusic.com including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is copyrighted, trademarked, or otherwise protected by Heid Music Co. or one of its affiliates. The compilation of all content on this site is the exclusive property of Heid Music Co. The Site, in its entirety, is protected under United States copyright laws as a collective work. By using this site you agree to not copy, republish, reproduce, or in any way redistribute content located on or within the site in a manner deemed outside the realm of regular consumer activity, at the discretion of Heid Music Co. Any use of Site content, trademarks, logos, or protected materials (including use of Heid Music Co. protected content as meta tags for non-affiliated sites) without expressed written consent from Heid Music Co. is strictly prohibited. Furthermore, by using the Site, you agree to not negatively manipulate or impair the accessibility of the Site through the use of viruses, data mining, Trojan Horses, and the like.
Submitted Content
With all content submitted to the site, unless indicated otherwise, you are granting Heid Music Co. and its affiliated entities a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. Furthermore, you grant Heid Music Co. the right to use the name you submit in connection with such content, if they so choose. You further represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that the use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify Heid Music Co. from all claims resulting from the content that you supply. Heid Music Co. has the right, but not the obligation, to monitor and edit any activity or content. Heid Music Co. assumes no liability for any content posted by you or any third party.
Product & Pricing Accuracy
Heid Music Co. makes every effort to ensure pricing and product information is as up-to-date as possible. However, due to the ever-changing nature of pricing and product information, Heid Music Co. does not warrant or guarantee the complete accuracy of such information. Heid Music Co. reserves the right to change, update, or edit product and pricing information at any time, without notice. Furthermore, a posted price on this website does not guarantee that said product or service is available or available at the stated or published price. Heid Music Co. and its suppliers assume no responsibility for typographic errors or inaccuracies. In the event that the wrong price is posted on a product or service, Heid Music Co. is under no obligation to honor the price posted on the Site for product or service at said price. Furthermore, in the event that the Site misstates the availability of a product or service, Heid Music Co. shall be under no obligation to honor such an order.
Communication Terms & Conditions
Heid Music’s SMS & Email marketing solution is used by Heid Music to educate, enjoy and maintain a musical instrument as well as to suggest other products, offer lessons and improve your shopping experience. By renting an instrument, you agree to receive recurring text notifications about product information, educational content, tips, tricks and request for reviews from us. By consenting to commercial text messages in Heid Music’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools (such as a form or with a question within a SMS message), you agree to receive additional recurring commercial text notifications in relation to your order, including without limitation text marketing offers and transactional texts, such as product information and offers and requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you do not wish to receive such text or email marketing messages and notifications, reply with STOP to any mobile message or email sent from us. We may send a text or email in response confirming your request to us. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at https://www.heidmusic.com/contact-us/ for more information.
We have the right to modify any telephone number, email address, or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number, email, or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You agree that the telephone number and email address you provided to us is yours and if your telephone number or email address changes, you must notify us of your changed information.
Your right to privacy is important to us. You can see our Privacy Policy at https://www.heidmusic.com/policies/#PrivacyPolicy to determine how we collect and use your personal information.
Third Party Links & References
Through the Site, Heid Music Co. may provide hyperlinks to other web sites and Internet resources operated by parties other than Heid Music Co. Heid Music Co. has no control over such sites and resources or their privacy policies. Such hyperlinks are provided for your reference only. The inclusion of hyperlinks to such web sites does not imply any sponsorship, affiliation, joint venture or endorsement of the material on such websites or with their operators. Any communications you have through the Site with any third party is strictly between you and that third party. Any complaints, concerns or questions you may have relating to materials provided by third parties, not relating to Heid Music Co. should be forwarded directly to the third party as Heid Music assumes no responsibility for such sites or the operators of same.indemnification.
You agree to indemnify and hold harmless Heid Music and its affiliates, officers, directors, employees, shareholders, information providers, suppliers and licensees from and against any and all liability and costs, including, without limitation, reasonable attorney's fees, incurred in connection with any claim arising out of your access and/or use of the Site, any breach of Terms of Use by you or any user of your account, and/or any allegation which, if true, would constitute a breach of these Terms of Use by you or any user of your account. Furthermore, you will be liable for any damage caused to the Site through actions related to submitting content to said Site.
Disclaimer
Your use of this HeidMusic.com is at your own risk. This site (including all content and functions made available or accessed through this site) is provided "as is." To the fullest extent permitted by law, Heid Music Co. makes no representations or warranties of any kind whatsoever about the (1) accuracy, merchantability, fitness for a particular purpose or non-infringement of any content published on or made available through this site, or (2) that the server that makes this site available is free of viruses or other components that may infect, harm, or cause damage to your computer equipment or any other property when you access, browse, download from, or otherwise use this site.
Under no circumstances, including but not limited to Heid Music’s negligence, shall Heid Music Co. be liable for any consequential, compensatory, incidental, indirect, punitive or special damages related to (a) the use of the site, (b) the inability to use the site, or (c) errors or omissions in the content and functions of the site, even if Heid Music or any authorized representative thereof has been advised of the possibility of such damages. You shall assume the entire cost of necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above limitation or exclusion may not apply to you. In no event shall Heid Music owe total liability to you for damages, losses or causes of action (whether in contract, warranty, or tort, including but not limited to, negligence or otherwise), exceed $100.00.
Limitation of Liability
Except where prohibited by law, in no event should Heid Music Co. be liable to any party for any direct, indirect, incidental, special, consequential, compensatory or punitive damages for use of this site or any other hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present, even if Heid Music is expressly advised about the possibility of such damages. Liability limitations are not permitted in certain jurisdictions, in which case, the aforementioned limitations may not apply to you.
Governing Law
The Site is hosted on servers located in the United States of America and is intended to be viewed by residents of the United States. These Conditions are governed by the laws of the State of Wisconsin, USA, except for its conflict of law’s provisions. In the event you desire to initiate any suit against Heid Music Co. arising out of or relating to the Site (including, without limitation, the Content of the Site) and/or these Conditions, you agree to bring such suit in the federal courts sitting in Wisconsin, USA unless no federal subject matter jurisdiction exists, in which case you agree to bring such suit in the state courts sitting in Wisconsin, USA. You further agree that Heid Music Co. may initiate a suit against you arising out of or relating to the Site (including, without limitation, the Content of the Site) and/or these Conditions in such courts and you hereby waive all rights you may have or which may hereafter arise to contest jurisdiction or venue in such courts. Furthermore, by accepting these terms of use, you hereby agree that you are waiving any right you may otherwise have to participate in any class or collective action arising from or in connection with this agreement and/or the use of our Site.
Changes to the Terms of Use
Heid Music Co. reserves the right to change, edit, and update the HeidMusic.com terms of use at any time. By using the Site, you agree to the Terms of Use as they stand currently and any revisions that may be made in the future.
Complaints, Questions, & Concerns
If any problems arise regarding our Terms of Use or Privacy Policy, please contact:
Heid Music Co.
Attn. HeidMusic.com
308 E College Ave
Appleton, WI 54911
Phone: 920.734.1969