Repair Services
Quality Instrument Repair Services
Professional, personalized service from experienced technicians who treat your instrument with the care it deserves
At Heid Music, we understand how important your instrument is to you—whether you're a student, a teacher, or a lifelong musician. Our experienced repair technicians are here to help keep your instrument in top playing condition with service you can trust.
State-of-the-Art Repair Facilities
Our fully equipped, climate-controlled repair shops are designed for precision, safety, and quality. From brass and woodwinds to strings and percussion, our shops are set up for professional-grade results.
Decades of Experience
Our team of experienced technicians brings decades of combined knowledge to every repair. Whether it’s routine maintenance or complex restoration, your instrument is in the best hands.
Competitive Turnaround
Our efficient repair process helps minimize downtime, with turnaround times that balance quality craftsmanship and timely service.
What Our Customers Say
"I highly recommend their wonderful luthier, Kara McCanna! I will always trust her with my instrument. She is incredibly kind, attentive to detail, and supportive of all of your needs!"
"I sent my professional F tuba in to get a chem. flush and was VERY pleased with the quality work received. Marty Vajgrt is a great technician. I'll be headed back with my CC tuba soon."
"Fantastic customer service, not only got my guitar looked at sooner than expected, but made adjustments and gave a detailed inspection. Top notch service. Don't hesitate to bring your gear to Matt. He knows his stuff and does it all with a smile!"
How It Works
Bring It In
Visit any Heid Music location with your instrument. We'll perform a quick assessment and create your service ticket.
We Evaluate
Our technicians conduct a thorough evaluation. If requested, you'll receive a formal estimate within 3 business days.
Specialized Repair
Once approved, we get to work using professional techniques and quality parts.
Ready to Play
We'll notify you when your instrument is ready for pickup, fully serviced and performance-ready.
Repair Deposit & Important Information
A $10 non-refundable deposit is required at check-in, which applies to your repair cost. If work is declined or the instrument is unrepairable, this becomes an evaluation fee. (Not applicable to K-12 or college partners.)
Please bring your instrument in a case when possible. Instruments not picked up within 90 days of completed repairs may be considered abandoned.
BEHIND THE BENCH: Instrument Repair with Adam!
Join Adam, Heid Music's Repair Manager, as he brings band instruments back to life in real-time. From brass to woodwinds, these livestreams showcase the intricate process of diagnosing issues, making precise adjustments, and restoring instruments to peak performance.
Whether you're a band student, director, or just curious about the craftsmanship behind your favorite instruments, this playlist offers a fascinating behind-the-scenes look at the repair process. Be sure to subscribe and hit the notification bell to never miss a livestream!
Frequently Asked Questions
Most repairs require time for proper evaluation and service. While minor adjustments may be possible on the spot, most instruments will need to be checked in for repair. We'll provide an estimate within 3 business days if requested.
We perform a quick assessment at check-in, but detailed estimates are typically provided within 3 business days by our repair team. You can approve repairs up to a specific dollar amount during check-in to expedite service.
We're happy to discuss general pricing and services, but a physical evaluation is required for an accurate estimate. Once your instrument is checked in, we'll provide a formal estimate within 3 business days.
Loaner instruments may be available depending on location and inventory. Please contact your local Heid Music store for availability and eligibility.
Absolutely! We service instruments regardless of where they were purchased, as long as they are brands we support. If your instrument is not serviceable, we'll help you explore rental or purchase options.
Bring your instrument to any Heid Music location. We'll check it in under your account, assess its condition, and begin the repair process. Be sure to bring all components (e.g., mouthpiece, neck) and a case if possible.
Appraisals are not part of our standard repair services. Please contact your local store to inquire about appraisal availability.
Yes, we stand behind our repair services. If you have concerns after your repair, please reach out to the store where the service was performed.
We perform warranty work for brands we carry. Please bring your proof of purchase and warranty documentation when checking in your instrument.
Ready to Get Your Instrument Serviced?
Visit your nearest Heid Music location or contact us to learn more about our repair services.