Shopping With Heid

Thank You for Shopping with Heid Music!

Updated 8/3/2020

Effective 8/1/2020, masks will be required for all customers and employees to wear in all Heid Music locations in accordance with the Wisconsin Statewide Mask Order. 

Please note, exceptions will be made if any of the state restrictions are met. 

Updated 7/7/2020

In accordance with the Dane County Public Health orders, all customers are required to wear a mask upon entering our Madison, WI store effective 7/13/2020.

Updated 6/17/20

Updated 5/28/2020

We're open! Heid Music is happy to welcome customers back in our building while following all safe shopping practices outlined below. We will still be offering curbside pick-up to all interested customers. Please call the store if you would like to set up a private appointment. Store and curbside hours can be seen below.

Safe Shopping Practices:

• All Heid Music employees will wear a mask while customers are in the building
• Customers are highly encouraged to wear masks; it is not required, but strongly encouraged 
• Customers will be required to wash hands/sanitize prior to any instrument testing, and will be asked to wash hands/sanitize upon entering the store
• We may need to limit the number of customers in-store based on respecting social distancing guidelines
• All door handles & bathrooms will be regularly cleaned by Heid Music team
• We ask staff and guests to respect social distancing guidelines remaining a minimum of 6 feet apart
• We will be placing a limit on the number of instruments an individual can test, and all band instruments may only be tested while using a personally owned mouthpiece
• We are still offering repair services, however, any instruments dropped off for repair will be placed on a 3-5 day hold before the repairs can begin
  • Stringed instruments will be held for 3 days
  • Band instruments will be held for 5 days

Curbside Service is available at all 5 of our store locations.

When you arrive, please stay comfy in your car. Call or text us with your name, order number and make/model and color of your vehicle. Then simply pop your trunk and we will place your order in your car.

Thank you for shopping with us! #MusicIsComfort  Invest.Play.Create and Be Well!