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Meet Our Repair Team

At Heid Music, we value quality products and workmanship. Our team of repair technicians provide more than 300 years combined experience & knowledge, and they uphold our standards of quality through every step in the process. Rest assured at Heid Music we care for your instrument as if it was our own. We have the largest repair technician team in the state, allowing for diligent turnaround on repairs and the right resource for any issue. We also have state-of-the-art supplies, such as the Ultrasonic Cleaner that allows our technicians to work efficiently and effectively. We offer a full line of repairs for most every instrument. Beyond repair and maintenance, we custom adjust instruments to fit your needs and comfort.

Learn more about our talented team below:

ken_smallKen Skitch, Service Manager/Senior Repair Technician
Years of Experience: 30+
Heid Music Appleton (920) 734-1969 ext. 110,

Ken is a graduate of Allied Music Corporation Band Instrument Repair and has repaired band instruments since 1981. He joined the Heid Music staff in 1987 and has been the shop manager since 1995. Ken is the past president of NAPBIRT, the National Association of Professional Band Instrument Repair Technicians. He is a master clinician, presenting throughout the U.S. and Canada. He is on the advisory board for the band instrument repair program at Minnesota State Southeast Technical College in Red Wing, and has been a substitute instructor. Ken has a degree in trombone performance and composition from Queen’s University of Kingston, Ontario, Canada and is an active musician in the Green Bay/Fox Valley area.
Ken specializes in French horn rotor and piston valve rebuilding, trombone slide repair, professional saxophone restorations and customization, Roo pad installation and instrument alterations to accommodate hand positions.

tim_smallTim Arendt, Repair Technician
Years of Experience: 25+
Heid Music Appleton (920) 734-1969 ext. 112,

Tim is a 1986 graduate of Minnesota State Southeast Technical College in Red Wing. After graduating from college, Tim went to Tucson, AZ, to work for Muller Music Center. While there, he ran a repair shop and enjoyed the sun. After missing the four seasons, in the fall of 1988 he returned to Wisconsin to work for the G. LeBlanc Corporation at the Frank Holton plant in Elkhorn. In 1990, Tim joined the Heid Music team, he specializes in woodwind repairs and is the company safety director.

robert-asmanRobert Asman, Senior Repair Technician/Luthier
Years of Experience: 35+
Heid Music Appleton (920) 734-1969 ext. 134,

Robert has been a luthier for more than 35 years. In 1975, he started his training at Gilmour Brothers Music in Saginaw, MI. When Gilmour Brothers moved to Appleton, he joined them. Robert started renting a portion of the store and started his own string shop, specializing in string repair and selling vintage instruments in the violin family. In 1994, Gilmour Brothers Music was acquired by Heid Music Company. With decades of experience selling and repairing thousands of instruments, Robert has the skill and knowledge to professionally perform any of your repair needs

chris_smallChris Felts, Repair Technician
Years of Experience: 3+
Heid Music Appleton (920) 734-1969 ext. 137,

Chris Felts began his formal music education at the University of Wisconsin-Oshkosh, where he earned a Bachelor of Music degree. As a student, he performed in numerous ensembles and received several awards for scholarship and musical performance, including the Honor's Recitalist Award in 2006. Chris then attended Minnesota State Southeast Technical College in Red Wing, where he earned a diploma in band instrument repair.  He is a firm believer in continuing education. As a member of NAPBIRT he actively seeks out new repair methods and concepts.  Always an avid musician, Chris is a member of several music groups based out of the Fox Valley including Men In Suits and the Big Band Reunion. He performs on saxophones and other woodwinds in every conceivable musical style.

photoTroy Haumschild, Repair Technician
Years of Experience: 20+
Heid Music Green Bay (920) 498-2228

Troy began working at Heid Music in 1993. He is a graduate of the band instrument repair program at Minnesota State Southeast Technical College in Red Wing. Since graduation, Troy has received additional training at Heid Music, through national repair conventions and regional seminars hosted by NAPBIRT. In 2000, Troy relocated to our Green Bay store where he is the Assistant Store Manager.  Troy handles brass and woodwind instrument repairs, evaluations and appraisals. He is instrumental in helping customers with instrument selection.

Peter Krautkramer, Luthier
Years of Experience: 18+
Heid Music Appleton (920) 734-1969 ext. 132,

Peter began his apprenticeship in string instrument repair and restoration at Heid Music in 1994. After his initial training, Peter moved to a southern Wisconsin music store, where he became the sole luthier.
In the fall of 1999, he returned to the Fox Valley, and to Heid Music. His duties currently include repair and restoration of violins, violas, cellos, basses and harps. Peter also enjoys assisting customers with the trial and selection of string instruments.  Peter specializes in: bridge fitting, crack repair and restoration, resolution of setup and adjustment issues, and harp repair.

RonLehr-1Ron Lehr, Repair Technician
Years of Experience: 16+
Heid Music Wisconsin Rapids (715) 423-1000,

Ron holds a Bachelor of Arts in Instrumental Music from UW-Whitewater and a degree for band instrument repair from Minnesota State Southeast Technical College in Red Wing. Ron was the band director for grades 5 through 12 for Weyauwega-Fremont Schools from 1979-1983 and Almond-Bancroft Schools from 1983-1988. He started repairing instruments in 1990 and joined the Heid Music team in 2001.


038Jim Ninnemann, Repair Technician
Years of Experience:  21+
Heid Music Oshkosh (920) 651-4343,

Jim graduated from Minnesota State Southeast Technical College in Red Wing in 1991. Jim has provided repair services throughout the Green Bay and Fox Valley area since 1993. For two years, he was the repair technician in the Green Bay Heid Music location. After 11 years of repairing throughout the Fox Valley, Jim returned to Heid Music in 2012. Music performance has given Jim the opportunity to see the world.


CarlCarl Rasmussen, Repair Technician
Years of Experience: 17+

Heid Music Madison (608) 829-1969,

Originally from Ambler, Pennsylvania, Carl's favorite school classes all involved music. His saxophone playing received high marks as he earned degrees from Mansfield University of PA (BME '85) and Baylor University (MM Sax performance '88). After college, Carl got married and moved to the Kansas City area, where he taught instrumental and vocal music in Lathrop, MO. He then began repairing instruments for the Toon Shop Music Store in Prairie Village, KS.  Along the way, Carl kept a modest piano tuning business on the side. Carl and his wife Susan have two children: Megan and Evan. The Rasmussen's currently reside in Watertown.

robert-rewaltBob Rewalt, Repair Technician
Years of Experience: 10+
Heid Music Appleton (920) 734-1969 ext. 142,

After years of repairing for friends and maintaining his own guitars, Bob pursued his passion for guitar repair by working with many masters of the trade. Before coming to Heid Music in 2011, Bob worked for another local independent retailer as their guitar repair specialist for six years. Bob loves to setup guitars and tailor them to the individual player to make the instrument perfect for each musician. People from all over the country send their guitars to Bob for him to repair.

JeffTJeff Tellock, Senior Repair Technician
Years of Experience: 38+
Heid Music Appleton (920) 734-1969 ext. 112,

Jeff received his technical training at Allied Music Corporation Band Instrument Repair.
Jeff has been with Heid Music since 1978. His reputation as a technician is world-renowned and musicians from all over the globe send their instruments to Jeff for repair. He has taught repair classes since 1990, has given clinics to music educators, and provides seminars internationally. NAPBIRT has recognized Jeff for his unique customization abilities. His techniques have been published in multiple trade publications.
Jeff is a certified Straubinger Pad Technician and is proud to offer Sales and Authorized Service for a number of fine flute manufacturers including:  Miyzazawa, Straubinger, Resona, Trevor James, Avanti, Altus, Muramatsu
, Hammig, Powell, Yamaha, Azumi, Armstrong, and Jupiter.